Airline Technical Support


CSR:  Thank you for calling Air Support, My name is Huey, how can I help you?

Customer:  Yes, um, I am a, um stewardess, and uh, like the pilot passed out.  What should I do?

Huey:  Ma'am?

Customer:  Yes?

Huey:  First thing I need you to do is stay calm, can you do that for me?

Customer:  Yeah, I guess.

Huey:  Next thing I need you to do is land the plane.  Once you do that you should be fine.

Customer:  Oh!  is that it?

Huey:  Yes, just land the plane and everything will be much better.

Customer:  Oh!  Okay, thanks!
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Huey:  Thank you for calling Air Support, my name is Huey, how can I help you?

Customer:  &#$%! The &%$# plane is on fire! We are all going to &^&%$# die!

Huey:  Sir?  I am going to have to ask you to refrain from that kind of language.  If you continue like
that then I will be forced to terminate the call.

Customer:  &^%%^ you!  The plane is ^&$%$! going to crash!  What the &%$**! do I do?!?

Huey:  I warned you sir.
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Huey:  Thank you for calling Air Support, my name is Huey, how can I help you?

Customer:  There are not enough pedals.

Huey:  Excuse me sir?

Customer:  There is only one pedal, and it is not labeled either right rudder or left rudder so I do not
know which side to put it on.

Huey:  Sir?  Does this pedal have a couple of buttons on it?

Customer:  Not sure, let me check... Yes, there are two buttons on it.

Huey:  Does the pedal have any labeling on it?

Customer:  It has something about the tensile feel of it on here.

Huey:  Pardon?

Customer:  It says Microsoft, though to tell the truth, I think that is not so true, this is a pretty hard
pedal.

Huey:  Sir, pick up the pedal and put it on your desk.  You are at a computer, not flying a plane.  That
pedal is called a mouse.

Customer:  Hmm.  That might answer my next question about why my view port was so small.
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Huey:  Thank you for calling Air Support, my name is Huey, how can I help you?

Customer:  Yeah, Uh, this is Captain Jim Slugovitz of the ValuJet Zeta Bravo Five Niner Echo.  We have
a bit of a cabin fire here and I was wondering what I should do.

Huey:  Jim, what I am going to need you to do is check the storage box down to your lower right, under
the central control panel.

Customer:  Okay, got it. what do you want me to get out of here? <screaming in back ground>

Huey:  There is a Users manual there in the box.  Get it out of there and read it.  I believe chapter 17
covers cabin fires and what to do.

Customer:  My co-pilot just burned up and the manual is on fire.  I don't think I am going to be able to
read it.  Is there another copy of the manual around here?

Huey:  No, Sorry Jim, that was the only one.  I think you are going to have to wing it.

Customer:  Nuts!  Okay, I will see what I can do.  Say would you know a way that I could easily
extinguish my feet?
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